MMA Salon — Refund & Cancellation Policy

Last updated: February 2025

At MMA Salon, every appointment is reserved exclusively for you. Our time and chairs are dedicated to delivering a luxury and personalized experience — without compromise.

To respect our artists’ schedules and ensure fairness to all clients:

🔹 Cancellations & Rescheduling

• Changes must be made at least 24 hours prior to appointment time.

• Cancellations or reschedules with less than 24 hours notice incur a 50% service fee.

• “No-show” appointments are charged 100% of the scheduled service.

🔹 Deposits

• Select or high-demand services (Balayage, Color Correction, Keratin, Extensions, Bridal, etc.) require a non-refundable deposit.

• Deposits are credited toward your final total at checkout.

🔹 Late Arrivals

• Arrivals 15+ minutes late may require service modifications or appointment rescheduling.

• Service fees may still apply.

🔹 Unsatisfied With Your Hair?

We want you to love your result.

• If adjustments are needed, notify us within 7 days of service.

• Adjustments must align with the original consultation goals.

• Refunds are not provided for services rendered.

MMA Salon — Shipping & Returns Policy

For Online Retail Orders (SalonInteractive)

Last updated: February 2025

We provide premium hair-care products through SalonInteractive® fulfillment.

🔹 Shipping

• Shipping is handled by SalonInteractive and/or their partnered carriers

• Delivery times vary based on location and product availability

• Tracking details are provided after fulfillment

🔹 Returns / Exchanges

For hygiene and product safety regulation compliance:

✅ Sealed + unused products may be returned or exchanged within 14 days

❌ Opened or used products cannot be returned

🔹 Incorrect or Damaged Items

• Report issues within 48 hours of delivery

• Include order number + photo documentation

• Replacement will be shipped at no cost

🔹 Refund Method

Approved returns are issued back to the original payment method.

All product orders are governed by SalonInteractive terms of sale.